What should I do if I can't login?

We are sorry that you are experiencing technical difficulties.

Below, we have listed a range of common solutions to problems with logging in:

1. Check to see if caps lock is on
2. Try clearing the cookies/cache on your browser. This can be different depending on your preferred browser:
  • Google Chrome - read here
  • Mozilla Firefox - read here
  • Safari - read here
3.  Reset your password. For a quick guide on how to reset your password, please access this article
If you see an error message when trying to submit a new password, make sure the new password meets our criteria; it must be at least 6 characters long.  
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us