Why am I being asked to log in every time I access HealthUnlocked?

If you find you have to log in every time you visit HealthUnlocked, you’re not alone. This usually happens for two reasons, both linked to your browser settings or preferences:

1. Private browsing (incognito mode)
2. Cookie consent

1. Private browsing (Incognito mode)

Private or incognito browsing is designed to forget everything once you close the window:

• It doesn’t keep you logged in
• It deletes cookies and settings automatically
• Every visit looks like the very first time

This is why HealthUnlocked can’t “remember” you.

How different browsers behave

• Safari on iPhone/iPad and Mac: If you close Safari while in Private Browsing, it will reopen in Private mode automatically next time.
• Firefox (desktop & mobile): If Always use private browsing is turned on, or if you’re using Firefox Focus, you’ll always be logged out.
• Chrome, Edge, Samsung Internet, and most others: These normally open in standard browsing. You’ll only run into login issues if you’ve manually opened an incognito/private window.

How to switch back to normal browsing

• Safari (iPhone/iPad):
  1. Tap the tabs icon (two overlapping squares).
  2. At the bottom, tap “Private.”
  3. Switch to “Tabs” or “Start Page.”
  4. Close the Private window.
• Safari (Mac): Check the window label. If it says “Private,” close it and open a new regular window from the File menu.
• Firefox: Go to Settings > Privacy & Security and make sure Always use private browsing is turned off.
• Other browsers: Just close the incognito/private window and open a normal one.

2. Cookie consent

HealthUnlocked uses cookies to keep you signed in. If you click “No” on our cookie consent message, your browser won’t save your login — meaning you’ll have to log in every single time.

Don’t worry: our cookies are safe and only used to make the site work properly (like remembering your login).

Still having trouble?

If you’ve already checked your browser and accepted cookies but are still getting logged out:

• Make sure cookies are enabled in your browser settings
• Update your browser to the latest version

If none of that helps, please contact our support team. We’ll be happy to check your account directly.