Why am I being asked to log in every time I access HealthUnlocked?
If this is happening to you, it is probably related to your browser (e.g. Safari) privacy settings.
If your browser is set to 'private' or 'incognito' the login information (for any website you visit) will not be saved.
How can I turn off private browsing to stay logged in?
That will depend on the browser you are using.
Most cases we receive are from Safari (iPhone, iPad, or iPod touch):
1. Open Safari
2. Tap the square shapes at the bottom right of the screen.
3. Tap Private
4. Tap Done
When Private Browsing is off, Safari appears white or grey instead of black or dark.
You can read more about the Private mode on other browsers below:
1) Google Chrome - read here
2) Mozilla Firefox - read here
3) Internet Explorer 11 - read here
4) Safari - read here
If you are still experiencing technical difficulties after checking your browser preferences, please contact us.