Why am I being asked to log in every time I access HealthUnlocked?

Often, we get emails from users reporting that they have to log in every time they access our site.  If this is happening to you, it is probably related to your browser (e.g. Chrome, Internet Explorer, Safari) privacy settings.

If your browser is set to 'private' or 'incognito', your login information (for any website you visit) will not be saved.

How can I turn off private browsing to stay logged in? 

That will depend on the browser you are using. 

Most cases we receive are from Safari (iPhone, iPad, or iPod touch):

1. Open Safari

2. Tap the square shapes at the bottom right of the screen. 

3. Tap Private

4. Tap Done

When Private Browsing is off, Safari appears white or grey instead of black or dark. 

You can read more about the Private mode on other browsers below:

1) Google Chrome - read here
2) Mozilla Firefox - read here
3) Internet Explorer 11 - read here
4) Safari - read here

If you are still experiencing technical difficulties after checking your browser preferences, please contact us.

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