What happens when I report?
If you see something concerning — whether it’s harmful, abusive, or violates your guidelines — the Report button is the best way you can help.
Your report is only visible to your community’s moderation team and the HealthUnlocked support team. It is not shared with the person you're reporting.
Why reporting matters
Using the Report button helps your moderation team to:
- Guide conversations that are off-topic or escalating
- Support members who may be in distress
- Manage conflict and prevent harm
- Edit or remove unsafe content
- Restrict a user’s posting ability if needed
- Remove a user from the platform in serious cases
Every report contributes to making your community a safer and more supportive space.
What happens when you report a post or reply
When you report a public post or reply:
- A snapshot of the content at the time it was reported is shared with the moderation team and HealthUnlocked support
- The team reviews the post, the category you selected when reporting, and any related context
- Actions are taken based on your Community Guidelines and the Terms of Use
If the content violates your community guidelines or platform terms, the moderation team may:
- Edit or delete the post
- Restrict or remove the user
- Follow up with the member privately
- Escalate to HealthUnlocked for platform-wide review
What happens when you report a private message
Private messages are not part of the community’s public environment, so reports go directly to the HealthUnlocked support team.
When you report a private message:
- A copy of the message is sent securely to the support team
- We review the message, the report category, and the sender
- You’re encouraged to add a short comment explaining why the message concerned you — this helps us respond more accurately
Depending on the severity, actions may be taken in line with our Terms of Use.
If the message is annoying you can also choose to Mute the sender to stop receiving further messages.