What happens when I report?

If you see something concerning — whether it’s harmful, abusive, or violates your guidelines — the Report button is the best way you can help.

Why reporting matters

Using the Report button helps your moderation team to:

• Guide conversations that are off-topic or escalating
• Support members who may be in distress
• Manage conflict and prevent harm
• Edit or remove unsafe content
• Restrict a user’s posting ability if needed
• Remove a user from the platform in serious cases

Every report contributes to making your community a safer and more supportive space.

What happens when you report a post or reply

When you report a public post or reply:

• A snapshot of the content at the time it was reported is shared with the moderation team and HealthUnlocked support
• The team reviews the post, the category you selected when reporting, and any related context
• Actions are taken based on your Community Guidelines and the Terms of Use

If the content violates your community guidelines or platform terms, the moderation team may:

• Edit or delete the post
• Restrict or remove the user
• Follow up with the member privately
• Escalate to HealthUnlocked for platform-wide review

What happens when you report a private message

Private messages are not part of the community’s public environment, so reports go directly to the HealthUnlocked support team.

When you report a private message:

• A copy of the message is sent securely to the support team
• We review the message, the report category, and the sender
• You’re encouraged to add a short comment explaining why the message concerned you — this helps us respond more accurately

Depending on the severity, actions may be taken in line with our Terms of Use.