Terms of Engagement for Community Partners

A “Community Partner” refers to any health organization, not for profit or charitable organization, patient group, healthcare providers, or biotechnology company that has agreed to these “Terms of Engagement for Community Partners” of HealthUnlocked Holdings Limited (“HealthUnlocked”). This generally refers to partners who have a HealthUnlocked microsite as a “Community” within the website at healthunlocked.com (“Site”), for registered users of the Site (“Community Members”) to share health experiences and provide mutual support. These terms supplement any Service Agreement or other written agreement between Community Partner and HealthUnlocked (the “Agreement”).

Community Partners agree to the following:

1. The standard online Community platform is free of charge to Community Members as well as not for profit and charitable organizations. If fees or charges for various services and features are payable by the Community Partner, they will be set forth in the Agreement, as applicable.
2. Your Community may be branded with your choice of colours and logo, subject always to approval by HealthUnlocked.
3. The Community team provides customer support (via https://support.healthunlocked.com), advises your moderation team, if applicable, on best practices, and manages spam. Premium support, as well as extra features and services, may be offered separately under the Agreement.
4. Each Community Partner that is moderating its Community agrees to use its best efforts to oversee and guide the conversation within its Community to provide a safe, high-quality experience and encourage support and information-sharing among its Community Members. The Community Partner agrees to use best efforts to comply with appliable laws and codes of practice.
5. HealthUnlocked may, at its discretion, intervene to manage and/or moderate a Community when it believes it is in the best interests of Community Members or the Site including, without limitation, where a Community Partner leaves a Community and continues to allow Community Members to connect with others experiencing similar health challenges.
6. HealthUnlocked and Community Partners must keep the Communities free of commercial intrusion by ensuring Community Members do not use posts or questions to advertise any product. Community Partners shall refrain from making any statements that could be considered promotion or advertising of medicines, particularly prescription only medicines. Advertising controlled by HealthUnlocked may be used in the future across the HealthUnlocked platform.
7. There shall not be any direct arrangement, contractual or otherwise between a Community Member and a Community Partner or any research partner unless specifically arranged by HealthUnlocked. However, Community Members invited and eligible to contribute to a particular project or research study, may be subject to terms and conditions specific to that activity.
8. To support HealthUnlocked’s relationships with research partners, any promotion, research or information-gathering on the platform (by, or on behalf of, research partners, sponsors of research studies, or Community Partners) may be carried out only with the express prior consent of HealthUnlocked. To request consent, please email us at support+research@healthunlocked.com.

HealthUnlocked reserves the right to change these Terms of Engagement for Community Partners from time to time without notice. We encourage you to review these Terms of Engagement periodically to confirm your understanding of the latest version. Continued use of the Community and/or the Site is deemed to be your acceptance of any such changes. If you are not happy with the amended Terms of Engagement, you should stop using the Community and the Site.

These Terms of Engagement for Community Partners must be read in conjunction with HealthUnlocked’s Terms of Use.