How do you deal with technical issues?
At HealthUnlocked we aim to fix your technical issues as quickly as possible.
We wanted to give you a little insight into how we deal with technical issues, and how you can help speed up the process.
When a user reports an issue to our Help Centre, it is passed on to our Quality Assurance team member. She then attempts to reproduce the issue with the information provided by the user.
This is where you can help us! The more information our Quality Assurance team member has, the easier it will be for her to reproduce the same issue that you are experiencing. Please give us any information you can, about the device you are using to access our site, your browser, any error messages you receive etc. Because our platform is accessed by so many devices and different web browsers, often the issues can affect some devices or browsers but not others.
If we do not have enough information to reproduce the issue, a member of our support team will write back and ask for more information.
Once the issue is reproduced, it gets prioritised to be fixed. Often, the issue you may be experiencing is also affecting other users, and will be prioritised to be fixed immediately. However, sometimes smaller issues that affect fewer users get prioritised to be fixed after larger issues, and could take a longer amount of time to fix.
If you have any questions about this article or want to report a technical issue, please do get in touch and a member of our team will get back to you shortly.
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