HealthUnlocked

What should I do if I experience a technical fault?

We are sorry that you are experiencing a technical fault with the website.
We want to assure you that we are constantly working, to ensure the smoothest user experience possible, as we roll out new features.  

However, if you experience an issue using our services and none of the articles in the Help Centre resolve this for you, please get in touch with us via our Help Centre. 

When sending us a message, it really helps us if you include as many details about the error as possible, so that there are no misunderstandings about what is happening. 

Please include:

  • What you are doing when you experience the error  
  • The exact error message you see (if you see one)  
  • The device and browser you are using to access HealthUnlocked

This information will help our engineers identify and resolve the problem faster; we really appreciate your patience with us at this time.

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