I think my account has been restricted or banned
All members of HealthUnlocked are expected to follow our Community Guidelines, which are in place to help ensure that our communities remain positive, friendly, and supportive environments for everyone.
Why accounts may be restricted or banned
HealthUnlocked does not allow behavior that conflicts with these principles. This includes, but is not limited to:
- Rudeness or bullying
- Harassment of any kind
- Spamming or unsolicited promotion
- Promoting businesses or commercial endeavours without permission
Some individual communities may also have additional rules set by their community administrators. Please refer to the specific community guidelines for more information. You can find instructions on how to contact community administrators here.
How restrictions and bans are applied
If you violate the HealthUnlocked Community Guidelines or any community-specific rules, your account may be restricted or banned to protect the privacy, safety, and wellbeing of our members.
Restrictions can be applied:
- By community moderation team – can restrict access to their community at their discretion temporally or permanently.
- Automatically by HealthUnlocked systems – HealthUnlocked uses automated spam filters and security tools to detect and prevent abusive behavior. In rare cases, genuine accounts may be mistakenly restricted these systems.
What to do if you believe your account was restricted?
If you think your account has been mistakenly restricted and your community moderation teams haven't done that, please contact the HealthUnlocked Support Team for assistance. Our support team will review your case and take appropriate action if an automatic restriction was applied in error.