Why didn't I receive a password reset email?

We’re Sorry You’re Having Trouble Receiving Your Password Reset Email!

If you’re not seeing the password reset email, here are a few common reasons and easy solutions to try:

1. Check Your Spam or Junk Folder

Sometimes, emails can accidentally end up in your spam or junk folder. Please search your email inbox for messages from notifications@email.healthunlocked.com.

2. Check Other Email Addresses You May Have Used

It’s possible that you registered your account with a different email address than the one you’re currently using. If you have access to another email account, try entering it when requesting the password reset.

3. There May Have Been a Typo in Your Email Address

If there was an error in the email address you entered during the password reset process (e.g., missing a letter or symbol), the reset email may not have reached you. Please go back and request a password reset again, making sure to carefully type your email address.

If none of these steps resolve the issue, please reach out to our support team for further assistance. We’re here to help!