1. About us
HealthUnlocked transforms individual health experiences into support, insight and understanding for others. We do this by enabling people to share personal health experiences and information online. In turn this provides support, aids self-management, improves interactions with professionals, with the aim of improving day-to-day health and well-being (the “Service”). Our Site, together with all software, content, data and other materials contained therein (“Content”) are owned and controlled by HealthUnlocked.
HealthUnlocked is a private company, registered in England and Wales under company number 6596274. Its registered office address is: 3rd Floor, 1 Ashley Road, Altrincham, Cheshire WA14 2DT, United Kingdom.
2. Use of the Site
Children under the age of 18 are prohibited from creating an account and becoming a member of HealthUnlocked. In registering as a member, you are acknowledging that you are aged 18 or above.
3. Medical advice
Our Site’s Content, the Service, or any content on other sites linked to from Our Site, is never a substitute for professional medical advice. Even if another user appears to be a medical professional they are not in a position to undertake a physical examination or understand your full medical history. Therefore, you should always speak to a doctor or other health professional about your condition and/or treatment or changes to your condition and/or treatment. In an emergency always dial your local or national emergency telephone number (see a list here) or direct yourself to your nearest emergency department. Never delay seeking advice or dialling emergency services because of something that you have read on Our Site.
5. Non-commercial use
Commercial use refers, but it is not limited to, promotion or advertising of a company or website, self-promotion of a personal cause or digital content or service, promotion of a research opportunity, and recruitment of participants for a project.
6. HealthUnlocked communities
HealthUnlocked accounts should only be used by individuals. Any accounts portraying themselves as healthcare professionals, providers, researchers or organizations need to be approved by us.
In order to register with us and become an account holder, you will be invited to provide a password, a username and an email. You are entirely responsible for maintaining the confidentiality of your password and account details. You will never be required to reveal your full password to any representative or agent of HealthUnlocked. If you forget your password, we may ask you to answer a specific question such as your username, date of birth or postcode. Furthermore, you are entirely responsible for any and all activities that occur under your account.
You agree to notify https://support.healthunlocked.com/contact immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for loss or damage incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the express permission of the account holder. If you think that someone else has access to your password you should change it immediately.
8. Acceptable use
- be accurate (where they state facts);
- be genuinely held (where they state opinions);
- not include any illegal content (defined below); and
- comply with applicable law in the UK and in any country from which they are posted.
Your participation in HealthUnlocked should be with respect, honesty, and in the spirit of supporting and learning from your fellow Users. We ask that Users respect the rights and views of other Users who present their individual health experiences, regardless of whether or not they are in agreement, and that all disagreements are expressed considerately.
Illegal content: You are prohibited from posting illegal content, in addition to the other items listed below. Illegal content should be immediately removed from the platform and includes:
- Advertisements/promotion of regulated products. Any content that could be construed to be the advertising or promotion of (i) unlicensed medicines; (ii) medicines to children under 16; and (iii) advertising of prescription-only medicines to the general public, shall be taken down immediately.
- Hate speech. Any unlawful hate speech, including but to not limited to hate speech based on religion, ethnicity, nationality, race, colour, descent, gender, sexual orientation or other identity factor.
- Other illegal content. This content is unlikely to be generated in a community, but it is not tolerated and must be taken down immediately. This includes content related to topics such as: terrorism, child sexual abuse material, illegal drugs and weapons.
You further agree that you are responsible for everything that you transmit to or in relation to Our Site and you specifically agree that your contributions and communications must not:
- contain any material that is obscene, offensive, potentially explicit, hateful, harmful, vulgar, obscene, bullying, libellous, abusive, duplicitous, threatening, inflammatory or defamatory of any person or otherwise includes objectionable material;
- advocate grooming behaviours or sexual exploitation including requests for contact on or off Our Site, requests for personal information, sexual solicitation or comments;
- endeavour to persuade Users into doing something that could be damaging or harmful; include unsafe content in relation to self-harm and suicide, including, but not limited to, explicit means or methods, graphic descriptions (including images), concrete plans, suicide notes;
- promote any discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- promote false cures for illnesses, anti-vaccination advice, manipulate contents to mislead users by distorting the truth of events, misinformation or post content that originates from disinformation campaigns;
- infringe any copyright, database right, trademark or any other right of any other person;
- be threatening, abuse or invade another’s privacy, stalk, troll, intimidate, exclude or silence others, or cause annoyance, inconvenience or needless anxiety;
- be likely to harass, degrade, upset, shame, embarrass or alarm any other person;
- be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- give the impression that they emanate from us, if this is not the case;
- advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse;
- use Our Site to engage in any commercial activities not approved in writing by HealthUnlocked;
- post any inaccurate or misleading information, or opinions which you do not genuinely hold;
- publicly publish your own (non-HealthUnlocked) contact details or those of anyone else;
- register more than one account for yourself or anyone else unless you are part of a moderation team;
- re-register or register a new account after you have been banned;
- input or transmit content that contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorised access to any data or other information of any third party;
- input or transmit content that contains anything which could be used to determine or alter the architecture of Our Site, or could be used to decompile, disassemble, or reverse engineer Our Site;
- input or transmit anything that constitutes or contains any form of advertising or solicitation or that disrupts the normal flow of dialogue with an excessive amount of content (flooding attack) to the Service, or that otherwise negatively affects other users’ ability to use the Service or that employs misleading email addresses, or forged headers or otherwise manipulated identifiers in order to disguise the origin of content transmitted through the Service;
- collect personal data about other Users for commercial or unlawful purposes;
- use automated means, including spiders, robots, crawlers, data mining tools, or the like to download data from the Service – unless expressly permitted by HealthUnlocked; or
- attempt to gain unauthorized access to HealthUnlocked’s computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the Service or HealthUnlocked website.
This list is indicative only and not exhaustive.
HealthUnlocked does not actively moderate Our Site and leaves it to the discretion of the “Community Moderation Team”, which includes administrators and moderators. Public content that is reported by a User is sent to the Community Moderation Team. They may edit, delete or turn off replies to the post. In addition, they may contact, restrict or warn the User. They can also decide that the User or content in question is not objectionable and no action is required.
9. No endorsement by HealthUnlocked
We do not pre-screen or monitor user-generated content or results procured by Users and therefore we do not endorse (and we expressly disclaim any and all liability in connection with) any content or any other materials uploaded or exhibited or otherwise exploited by Users. We reserve the right at our sole discretion to remove any content of any kind at any time. You hereby consent to any such removal and waive any claim against us arising out of such removal of content. We shall not be responsible for any failure or delay in removing any User-generated or other content.
10. Objectionable material
If you encounter or become aware of any objectionable or infringing or unlawful content available anywhere on or via Our Site, please immediately report such material (and the specific page on which it is found), or if you believe that you are the owner of the copyright or other rights in any material appearing on Our Site, or if you have any other complaint about Our Site, or any content or other posted materials, please contact us at https://support.healthunlocked.com/contact (making sure to include both the Uniform Resource Locator ("URL") for the non-complying content and the reasons you believe it does not comply). Please note that there may be adverse legal consequences if you make a false or bad faith allegation through this process.
12. Third parties and third party websites and links
We may also provide, or you may find links or references on Our Site to the websites of other companies, charities or other organizations and individuals whether affiliated with us or not. By clicking on these links and accessing these other websites, you will be leaving Our Site. Some of these links are added by Users and HealthUnlocked does not verify every link posted on Our Site.
Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
Similarly, Our Site may be accessed through third party links over which we have no control. We make no warranties or representations of any kind as to the accuracy, currency, or completeness of any information contained in such websites and shall have no liability for any damages or injuries of any kind arising from such content or information. Inclusion of any third party link does not imply an endorsement or recommendation by HealthUnlocked.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to Our Site in any website that is not owned by you.
Our Site must not be framed on any other site, nor may you create a link to any part of Our Site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on Our Site other than that set out above, please contact us.
13. Proprietary rights
The entire contents of Our Site are owned or controlled by HealthUnlocked. The content is for your personal use only, and is not for re-distribution, transfer, assignment or sublicense. The contents of Our Site may not be copied, displayed, downloaded, distributed or republished other than for non-commercial individual reference with all copyright or other proprietary notices retained, and thereafter may not be published, extracted, re-utilized, recopied, reproduced or otherwise redistributed. Nothing contained herein shall be construed as conferring by implication, estoppels or otherwise any licence or right under any patent or trademark of HealthUnlocked, or any third party.
14. Written communication and notices
When using Our Site, you accept that communication with us will be mainly in electronic format. We will contact you by email or provide you with information by posting notices on Our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us, including any complaints that you might have about Our Site, must be given to HealthUnlocked Holdings Limited at 95 Mortimer Street, London W1W 7GB, United Kingdom or . We may give notice to you at either the email, telephone number or postal address you provide to us when you become an account holder, or in any of the ways specified in the above paragraph.
15. Content and Limitation of Liability
HealthUnlocked is a technology platform. All views, opinions, and knowledge expressed on Our Site by Users are the sole opinions of the Users themselves and are likely to relate to their own specific circumstances which may be different to yours. The owners of HealthUnlocked and the affiliates we work with make no warranties or representations of any kind as to the accuracy, currency, completeness, reliability, operability, or legality of information or opinions contained or expressed within Our Site. Commentary and other materials posted on Our Site are not intended to amount to advice on which reliance should be placed. We and the affiliates therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to Our Site, by any account holders, or by anyone who may be informed of any of its contents.
Our Site may include information and materials uploaded by other Users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other Users on Our Site do not represent our views or values.
Further, Our Site is provided to Users free of charge on an "as is" and "as available" basis. You agree that access to and use of Our Site and the content available on Our Site is at your own risk. To the fullest extent permitted by law, Our Site and any individual person connected to Our Site and any party involved in creating, producing or delivering Our Site hereby exclude:
- All conditions, warranties and other terms that might otherwise be implied by statute, common law or the law of equity; and
- Any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use, inability to use, or that results from the use of Our Site or websites linked to Our Site, including, without limitation any liability for loss of income or revenue, loss of business, loss of profit, loss of data, loss of goodwill, wasted management or office time, and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
17. Sale or Merger
If you do not wish the personal information you provide to be subject to this possibility, you should deactivate your membership by notifying firstname.lastname@example.org and including "DEACTIVATE" in the subject line.
Access to and use of this Service are currently available without charge. We reserve the right to charge a fee for access to or use of this Service in the future. You will be given prior notice in the event we find it necessary to charge a fee for use of this Service and if you do not wish to pay such fee you will be able to end your use of the Service.
20. Entire agreement
21. Law and jurisdiction
Copyright © 2021 HealthUnlocked Holdings Limited