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How do I opt-out from People near me?

People near me allows you to see which members of your community are closer to you. Using public IP (Internet Protocol) addresses we estimate the location of users. This means that you’ll never know the exact ...

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I’m experiencing difficulties with the “Keep me logged in” feature

Often, we get emails from users reporting that they have to sign in every time they access our site. If this is happening to you, it is probably related with your browser (e.g. Chrome, Internet Explorer, Safa...

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What should I do if I experience a technical fault?

We are sorry that you are experiencing a technical fault with the website. We want to assure you that we are constantly working, to ensure the smoothest user experience possible, as we roll out new features. ...

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Unsupported Operating Systems & Browsers

Our website does not support the following operating systems and browser versions: Android versions prior to version 4.0 iOS prior to version 6.0 Windows Mobile Windows XP, Internet Explorer 8 and...

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What should I do if I can't log in?

We are sorry that you are experiencing technical difficulties. Below, we have listed a range of common solutions to problems with logging in: 1. Check to see if Caps Lock is on 2. Try clearing the cookies/cac...

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What should I do if I am not receiving HealthUnlocked emails ?

There are several reasons why you might not be receiving your HealthUnlocked email notifications. A common reason is that our emails to you are being directed to your spam Inbox or being blocked by your email ...

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How do you deal with technical issues?

At HealthUnlocked we aim to fix your technical issues as quickly as possible. We wanted to give you a little insight into how we deal with technical issues, and how you can help speed up the process. When...

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How do I mention/tag other users in posts and replies?

When writing a post on HealthUnlocked, some users may want to notify another user of the post, either because they think it will be of interest to them, or because they think that user will have something to sa...

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